BizHome Solutions – Privacy Policy

1. Who We Are

BizHome is a Canadian technology platform providing digital property management tools for landlords, tenants, property managers, and service providers.

Under Canadian privacy regulations (PIPEDA):

• BizHome acts as the Data Controller for information you provide directly on our website or during account creation.

• BizHome acts as a Data Processor for property managers, landlords, or businesses who use BizHome to manage their own customer or tenant data.

• When landlords or organizations submit personal data about tenants, technicians, or staff, they are responsible for ensuring lawful collection and appropriate disclosure.

2. Information We Collect

We collect only the information required to deliver secure, efficient, and personalized property management services.

2.1 Information You Provide

• Account & Profile Data: Name, phone number, email, company name, role, password (encrypted), and profile details.

• Property & Tenant Information: Lease agreements, documents, repair images, inspections, AI diagnostics, and tenant/technician submissions.

• Payment & Financial Information: Billing details, transaction history, rent payments. We do not store full credit card numbers.

• Communications: Messages, support tickets, technician–tenant communication.

2.2 Information Collected Automatically

• Technical Data: IP address, device, OS, browser, region.

• Usage Data: Pages visited, time spent, log files, crash reports.

• Cookies & Tracking: Authentication, preferences, analytics, security, performance.

2.3 Information From Third Parties

• Payment processors

• Identity verification services

• Cloud hosting providers

• Property management partners

• Public records and listing databases

3. Why We Process Your Data

3.1 Contractual Necessity

• Account creation and management

• Payment handling

• Maintenance coordination

• Communication between users

• AI-powered diagnostics

3.2 Legitimate Interests

• Platform improvement

• Fraud prevention

• Security monitoring

• User experience enhancement

3.3 Legal Obligations

• Financial reporting

• Compliance with Canadian laws

• Responding to court orders

3.4 Consent

• Marketing emails

• Optional cookies

• Some analytics tools

4. How We Use Your Information

• Operate the BizHome platform and services

• Notifications, reminders, communication

• Rent collection and invoicing

• Analytics and feature improvement

• Security, fraud prevention

5. Sharing Your Information

We do not sell user data. We only share information with:

• Authorized service providers

• Property managers / landlords

• Government authorities when legally required

• During mergers or acquisitions under confidentiality

6. Data Retention

We retain data only as necessary for service delivery, legal compliance, and security. When data is no longer required, it is securely deleted or anonymized.

7. Your Rights

• Request access to your information

• Request correction

• Object to processing

• Withdraw consent

• Request a data record

• File a privacy complaint

8. Data Security

BizHome applies enterprise-level security including encryption, firewalls, role-based access, continuous monitoring, vulnerability testing, and strict internal controls.

9. Third-Party Links

BizHome may include links to external websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of BizHome indicates acceptance of the updated policy.

11. Contact Us

For privacy questions or data requests, contact:

Toronto, Ontario, Canada